What happens after the installation matters as much as what happens before it. Here is how we look after you and your system.
Air conditioning works hard and quietly, which is exactly why it gets forgotten. An annual service keeps a system efficient and catches small faults while they are still small: filters cleaned, refrigerant and pressures checked, drains cleared, electrics and controls tested.
We recommend having your system serviced once a year. You can book a service with us whenever you like, and for customers who would rather have it arranged for them, we are putting together multi-year service plans — ask us if that interests you.
What the visit covers
The same prices whether we installed your system or somebody else did.
One indoor unit
£120
per year
Two indoor units
£204
per year, saving £36
Three or more
£90
per unit, per year
Prices are for standard single-split systems. Multi-split and ducted systems are quoted individually — just ask. The plan covers servicing and maintenance; it is not breakdown cover, and repairs or parts are quoted separately.
Already have air conditioning installed? No problem. We look after the servicing and maintenance of existing systems in homes and business premises, even if we did not carry out the original installation.
If there is a system we cannot support, we will tell you straight away rather than waste your time.
There are two separate things worth keeping apart, because they are often confused.
Our workmanship warranty. Every Prestige installation includes our 12-month workmanship warranty as standard. If something we did is not right, we come back and put it right.
The manufacturer’s warranty. This comes from the manufacturer, not from us, and it is parts only as standard. It varies between brands and products, so the warranty that applies to your system is confirmed on your quotation and you know where you stand before you commit.
Servicing is not compulsory for your warranty to stand. It is strongly recommended, though: a system that is neglected can suffer faults that a manufacturer will not accept as a warranty claim, which is the sort of argument nobody wants to have.
Once your installation is complete and commissioned, we email you an aftercare pack, so nobody is left working it out from a leaflet in a drawer.
We also send one reminder a year, when an annual service may be due. One email, easy to opt out of, and no sales pressure.
What happens after the installation, not just before it.
Fitted, commissioned and explained, with everything cleared away.
Guides, warranty details, servicing information and your referral code, by email.
A question, a setting you cannot find, or something not right — call us.
Book a service when it suits you, or ask about a multi-year plan.
One email a year to say a service may be due. No pressure, and easy to opt out.
Cleaned, checked and tested, so the system carries on as it started.
Both arrive with your aftercare pack, once the system is in and running.
Your aftercare pack includes your own referral code. Pass it to a friend, a neighbour or a colleague, and when they ask us for a quote they simply give your name or your code. Once their installation is complete and the invoice is settled, we send you a £30 gift card.
£30 per installation
No limit on how many people you refer, and your code does not expire. The reward goes to you, as the person doing the recommending.
Within seven days of your installation we send a short feedback survey, alongside your aftercare pack. It takes a couple of minutes, and it is how we find out what is working and what could be better.
£5 Costa eGift card
The gift card is for completing our survey. Leaving a public review is entirely optional and separate.
Tell us what you have and we will take it from there.
Or call us on 07968 060977Start where it applies to you. Nothing is booked until you have a price in writing.
